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TERMS & CONDITIONS

Terms and Conditions For Domestic & International Tours

 

Deepak Tours makes every effort to provide you our honored client with premier services in a pleasant, friendly and homely atmosphere at the same time provide professional safe and secure tours to the best of our ability. Which is why incidents/issues are minimized and resolved in timely and friendly manner. The Terms and Conditions - hereinafter referred to as T&C given hereunder and on our website, the tour registration form, any other printed material and Brochures, together with ‘How to book your tour’ section from the Brochure form the basis of our agreement and understanding with you. You are requested to read, understand and sign in acceptance all the Terms and Conditions and the Brochure, before you register yourself / family / friends for our tour(s) as a 'Client' to use our services.

1) Short Title, Extent and Commencement:
(i) These Terms & Conditions shall be called Deepak Tours - Client Terms & Conditions
(ii) Terms and Conditions extend to whole of India and International Tours organized by Deepak Tours Limited - hereinafter referred to as Deepak Tours.
(iii) Terms & Conditions shall come in force from 1st January, 2018 & it will remain in force till further modification or amendment.

 

A)Definitions:

In these Terms and Conditions (T&C) unless the context otherwise specifies.
(i) 'Brochure' means the official Deepak Tours Brochure published by Deepak Tours.
(ii) 'Company' means Deepak Tours and also includes all its brands and divisions of Deepak
Tours. (iii) 'First day of the tour' shall start at any time - i.e. in the morning/afternoon/ evening at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport. The same shall apply in case of the last day of the tour. In other words, a 'Day' shall mean a part of the day or 24 hours or its part thereof.
(iv) 'Force Majeure' means an event or circumstance not within the reasonable control, directly or indirectly, of Deepak Tours in its ability to perform its obligations/ responsibilities regarding the tour including
(a) war, hostilities invasion, act of foreign enemies;
(b) rebellion, revolution, insurrection or military or usurped power or civil war;
(c) epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God;
(d) ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
(e) riot, commotion or disorder;
(f) any act or omission of any Government instrumentality;
(g) a Change in Legal Requirements; (h) strikes, lock outs or other industrial disturbances; and
(i) abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain and temperatures. (v) 'Group Tours' mean such tours which are carried out in groups containing various individuals families and where the services provided are similar to all the Client(s) in that group.
(vi) 'Client(s)' means the person in whose Name or on whose behalf booking and/or registration is made for any of India and/or International Tours organized by Deepak Tours.
(vii) 'Independent Contractor' means a person and/or organization selected by Deepak Tours to render services including transport, hotel, restaurant, sightseeing to the Client(s) and/or to Deepak Tours. Independent Contractor is not an employee, partner or joint venture of Deepak Tours.
(viii) 'Jain food' means food without onion, garlic served at the time of tour groups meals not necessarily before sunset and may or may not be served at the table.
(ix) 'Meal' means breakfast, lunch, dinner and/or any other snacks provided.
(x) 'Tour/s' means any Indian tours - also referred as 'domestic tours' carried out within the territory of India and International Tours also referred as 'International Tours' carried out in any foreign state organized by Deepak Tours.
(xi) 'Tour Escort / Leader / Manager / Assistant' or any other designation means a Person designated by Company to help / guide / assist the Client(s) in & or during India and / or International Tours Organized by Deepak Tours.
B) General Explanations:
(i) Each provision/term of these Terms and Conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force and effect.
(ii) The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations thereof.


2) Scope of Activity:
Deepak Tours is an organization that coordinates all the services of the tour to help the Client(s) for undertaking the tour. Deepak Tours takes utmost care in selecting all the services and/or Independent Contractors who provide their services, to make our Client(s) comfortable on tour. Deepak Tours select various aspects of the tour such as hotel, restaurant, airline, coach, shipping company etc. and does not have any control over operating of the same. Though Deepak Tours takes utmost care of our Client(s); Deepak Tours shall not be held responsible for any loss, harm, injury, death, damage caused by default, omission or act of employees or management of any such agencies or Independent Contractors. All the Client(s) booking and/or registering for tour organized / proposed to be organized by Deepak Tours shall read, understand and abide by and strictly comply and observe all the terms and conditions laid down herein or in any /all other publications by Deepak Tours. We endeavor to update our Client(s) from time to time by sending the Client(s) various tour related instructions through sms / emails/ telephone/ or by any other mode of communication, solely for convenience of the Client(s). However, Client(s) are advised to visit website of Deepak Tours www.deepaktours.com to keep yourself updated with the Terms and Conditions, as Deepak Tours reserves right to change the Terms and Conditions at any time without notice.


3) Brochure:
The Deepak Tours Brochure along with tour tariffs is published by Deepak Tours from time to time. All previous Brochures, letters and any other modes of circulation printed and/ or published by Deepak Tours shall stand cancelled on publication of Latest Brochure. Every effort is made to ensure brochure accuracy, based on the available information at the time of publication of the brochure. The maps used therein and/or letters and any other modes of circulation printed and/or published by Deepak Tours are inserted solely for convenience of Client(s) and are not necessarily to scale and/or official. If the time table, tour conditions and the situations then requires Deepak Tours to change any brochure information, without assigning any reasons, Deepak Tours reserves the right to change any brochure information including tour itinerary, tour tariff, departure date, number of nights at the destination and hotels before or after any client makes booking and/or registration for any tour and/or after the departure of any tour. Deepak Tours shall endeavor to inform the Client(s) of such changes as soon as possible. City tour includes panoramic view of places as mentioned in tour program and unless specifically mentioned, it is panoramic view or a photo stop. Last day of the tour shall be the last destination/country as per pre-decided/revised itinerary.


4) Booking:
(i) Client(s) signature on the tour Booking / Registration form:
Client(s) signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the Client(s) in totality of the Terms and Conditions contained herein. Affixing signature of one or more Client(s) if the group includes large number of Client(s) on the 'Booking/Registration form', shall be deemed to mean that the Client(s) other than signatories have duly authorized the signing Client(s) and all the Client(s) for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein. Client(s) are requested to sign such forms, documents or other tour related papers wherever it is required to sign these papers by the concerned Client(s) only and not by any other person on Client(s)' behalf.
(ii) Online Booking: Client(s) can register and book tour / services online by paying initial amount through our website www.deepaktours.com and/or through the link sent by Deepak Tours staff. We have secured our website with protection technologies to ensure that your information will be kept secure and confidential. However Deepak Tours will not be responsible with respect to online booking due to any reason which is not controllable such as booking engine's malfunction including software or network errors. Your online booking needs your confirmation of terms and conditions mentioned on online registration form. Client(s) can go through with our terms and conditions and privacy policy, which are displayed on our website and which you will need to confirm and accept in the course of booking online. Further, Client(s) will also need to send us a hard copy of the said signed Terms and Conditions confirming that you have read, understood and accepted the Terms and Conditions and other applicable documents including world Showcase and / or Itinerary and / or Price etc. Client(s) needs to send a copy of the first two pages and last two pages of your passport which show the date of your passport, place and date of issue and expiry, other documentation.
(iii) Client(s)' Intention to participate in the tour:
The payment of initial registration amount just indicates Client(s)' intention of participation in the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by Deepak Tours.
(iv) Non payment of full tour tariff : If full tour tariff is not paid as per terms & conditions, Deepak Tours reserves the right to cancel the booking/registration with consequent forfeiture of deposit/advance amount/entire part payment made to Deepak Tours and/or the deduction of cancellation charges, at the discretion of Deepak Tours.
(v) Travelers in need of special assistance:
Special services shall not be given to any specific person in a group tour. Deepak Tours, without committing itself or being held responsible in any way whatsoever, shall make reasonable attempt to accommodate the special needs of disabled travelers/senior citizens if informed at the time of booking. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the disabled Client(s)/Senior citizen must accompany the client who may need such services/ assistance as the same are not provided by Deepak Tours and/or Independent Contractor to the other Client(s) in the Group.
(vi) Transfer of tour/Future tour:
A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and therefore a fresh booking of another tour has to be made. All cancellation charges shall apply on tour tariff and not on discounted tour tariff for the earlier booked tour. The tour tariff and discounts available / given for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour shall be applicable.
(vii) Minimum booking of the tour:
The Tour shall proceed only if the number of Client(s) who have booked the tour exceed 20 and the said booking of 20 Client(s) must be received by Deepak Tours at least 30 calendar days prior to the scheduled start of the tour. If the number of Client(s) booked for any tour falls below 20, then tour may operate without Company tour manager and on MAP plan accommodation with breakfast and dinner and/or with an additional surcharge. However Deepak Tours may cancel the tour without assigning any reason and in such an event the Client(s) can claim only the amount paid by him after deducting the taxes. Till the total number of Client(s) reaches 20, the booking of the Client(s) shall be strictly provisional. In the event of Deepak Tours deciding to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour via any of the following modes (a) sms (b) telephone (c) email; as per the information given by the Client(s) or by any person for and on behalf of Client(s) at the time of booking of the tour. In case of cancellation of any tour by Company, actual amount paid by the Client(s) shall be refunded to the Client(s).
(viii) Health:
Client(s) hereby acknowledges that all the Client(s) who have booked the tour have gone through the itinerary and is well aware about the same and all the Client(s) are medically fit to undertake the said tour. The Company reserves the right to ask the Client(s) to provide written certification of his medical fitness before departure. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are and/or who have suffered from any ailments for which they have taken medical treatment and/or have gone for check-up and/or hospitalization shall join the tour at their own risk. Whenever on tour, in case of any health emergency or health related issues, the Client(s) shall solely be responsible to make their own arrangements on the tour for medical assistance. Client(s) shall not expect the Tour Manager to pay full time attention and/or to provide any medical treatment. It is possible that the Tour Manager may be busy in his work for making arrangements for rest of the group. Client(s) shall solely be responsible for any health related issues and arrangement of medical aid, if any.
(ix) Client with medical ailment:
If any Client(s) is suffering from any medical ailment and have concealed the same, Deepak Tours reserves the right to cancel the booking / registration of such Client(s) on medical and/or other grounds without assigning reasons therefor. Deepak Tours also reserves the right to restrict / modify / amend the tour of such Client(s) without assigning any reasons. If Deepak Tours so directs, the Client(s) shall have to travel by a separate transport at an additional cost to be paid by Client(s) immediately. The Client(s) suffering from any disease at the time of booking / registration is required to provide the doctor's fitness certificate to undertake the tour. In case of death of Client(s), all the arrangements for transportation of dead body including procuring the death certificate, postmortem, repatriation of dead body and all personal effects/property and insurance claims etc. shall be made by the accompanying Client(s) and/or relative of the deceased. Company shall make all endeavors to extend any help but cannot guarantee the same. The entire expenses shall be borne by the accompanying Client(s) or their relatives. Deepak Tours or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the Client(s) has passed away all the necessary arrangement shall be made by the said relatives only.
(ix) Persons other than those booked:
Persons, friends or relatives of the Client(s), who have not booked the tour, shall not be allowed in hotel rooms, restaurants, coaches and sight-seeing places or for any activity on the tour.


5) Insurance:
The tour cost does not include insurance charges unless it is mandatory as per the prevailing rules of the respective countries. Client(s) are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of Government of the Country concern to meet expense including medical, legal hospitalization, accident etc. during the tour. Presently for most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. In Europe, Egypt and Dubai Tours, the insurance charges for Client(s) up to the age of 59 years are included in tour tariff and for exceeding the age of 59 years, insurance charges has to be paid by the Client(s) over and above the tour tariff. It is obligatory for the Client(s) to make full disclosure to Deepak Tours, of Client(s)’ medical condition that may affect his ability to take up and complete the full tour. Deepak Tours reserves the right to call for any written certification of Client(s)’ medical fitness before departure. Deepak Tours is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the Client(s). Insurance companies do not insure baggage. Client(s) is/are advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and/or unfortunate demise, it shall be the sole responsibility of the Client(s) and/or relative of the hospitalized person/deceased to submit the necessary claim to insurance authorities for further processing of the claim.


6) Payments by Client:
(i) Payment of Registration amount:
The registration amount paid at the time of booking is non-refundable and interest free. All the payments by the Client(s) shall be made in accordance with the procedure laid down in the brochure. The bookings shall be processed by Deepak Tours only after the registration amount is paid in full. If Client(s) fails to pay the full tariff in time, Deepak Tours reserves the right to cancel the booking/registration. In case of billing errors, Company reserves the right to re-invoice. Client(s) has to pay INR.200/- (Rupees Two Hundred Only) for each instrument in case of cheque being dishonored by the bank. Deepak Tours reserves the right to take necessary legal action in respect of dishonored cheques as may be advised. If the tour is booked within 45 days from the date of departure, then clients are liable to make all tour payments by demand draft or cash within 3 working days from the date of booking. ii) Travel Loans:
Company welcomes the loan facilities granted by the banks to the eligible Client(s) for any of the tour if it fulfills the payment conditions of the tour laid down by Deepak Tours. Deepak Tours is however not responsible / liable for grant/rejection/refund/repayment etc. of such loan facilities.
iii) Tour Tariff:
The tariff of the tour quoted is calculated as per the rates prevailing at the time of quoting it. Total tour tariff should be paid 45 days before tour departure or due date mention on invoice whichever is earlier. Interest @ the rate of 18% p.a. on daily basis will be charged on delayed payments. Deepak Tours reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure. Any such increase in the tour tariff accordingly, must be paid in full by the Client(s) before tour departure. Any increase in tour tariff during the tour must be paid in full by the Client(s) during tour. Except the air travel tour, the tour tariff for many domestic tours does not include other modes of travel. All tour tariffs are exclusive of all taxes applicable from time to time. Client hereby unconditionally accept that the prices, set of services and inclusions may vary on product to product or departure to departure level and the same shall not be considered for any kind of comparison universally.
iv) Discounts/Benefits:
Early booking of tour makes the Client(s) eligible for the benefit or discount as declared by Deepak Tours which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour, region to region and country to country, client to client and age of the client. The agreed amount of discount is subject to timely payments by Client(s) i.e. minimum 45 days prior to the tour departure date. Accordingly, Deepak Tours reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation to the Client(s). To be eligible for any discounts/benefits client must pay the full registration amount at the time of booking itself. Discounts/ benefits are applicable for Client(s) whose age is 2 years and above for International Tours and 5 years and above for Indian tours.
vi) Airlines:
Deepak Tours is not responsible for any of the following:
1) Overbooking of seats by the Airline,
2) Failure to provide meals as requested by the Client(s) on the flight
3) Quality meals offered by the airline
4) Loss of baggage by the Airline
5) Failure on the part of Airline to accommodate Client(s) despite having confirmed tickets
6) Flight delay, change in date or time, no permission to board the flight by Airlines etc.
No claim of any nature shall be made by the Client(s) against Deepak Tours.
In case of any increase in Airport Taxes/Airport Development fees/Government Taxes payable to the respective Airport shall be payable directly by the Client(s).
All bookings / cancellations / change of the airline ticket and the travel on such airline ticket shall be subject to the terms and conditions of respective airlines. High season surcharge as per the rules of the Airline concerned has to be paid by the Client(s). Any increase in airfare, airport taxes, visa charges, fuel surcharges after the booking/registration shall have to be paid by the Client(s). Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by Client(s) immediately in the event of cancellation of the tour by Client(s). In case of multiple air tickets - e.g.: to and fro - issued for the tour under single PNR, the Client(s) are responsible to pay full charges and shall not claim any additional cancellation charges, as per airline rules, in case of No Show for any particular sector - missing any of the flights. However, Deepak Tours endeavors to provide best alternative services on chargeable basis to ensure the safety and benefit of the Client(s). Deepak Tours shall be only service facilitator in case of all regional air departure and flight connectivity. Any post-tour or pre-tour program of the Client which is private and personal, shall be the responsibility/liability of Client alone.
vii) Tour tariff other than Ex-Mumbai (International Tours):
Tour tariff is based on departure from Mumbai, India, unless specifically mentioned. Client(s) boarding flights at places other than Mumbai have to pay the entire airfare difference and bear and pay any other additional expenses including airport transfers, hotel stay etc. on that account.
viii) Reimbursement to Deepak Tours of payment due and payable by the client but made on his behalf by Deepak Tours:
Over and above the tour tariff paid by the Client(s) if Deepak Tours pays any money for and on behalf of the Client(s) as per the requirement under law or otherwise, the same shall be reimbursed by the concerned Client(s) to Deepak Tours forthwith on demand by Deepak Tours.


7) Documents:
(i) Passport:
Passport is an official document required whenever Client(s) intend to travel abroad and in addition the Client(s) should have requisite visas of the particular countries which the Client(s) wants to visit. Before submission of the passport to Deepak Tours for obtaining visa, Client(s) has to ensure that passport validity is minimum 180 days from the arrival/ conclusion date of the tour in India and it has sufficient blank pages, which should not be damaged/stapled/torn etc. for recording the visas of the respective countries. All Client(s) booking International tours should have a valid and machine readable passport (MRP).
Foreign nationals shall ensure the Multiple or double entry VISA when the tour commences from India and concludes in India. Such Foreign national shall solely be responsible for any contingency in respect of the same.
Non Resident Indian (NRI) shall compulsorily hold Person of Indian origin (POI) or Overseas citizen of India (OCI) card while traveling to India or gap of minimum 2 months between two visits to avoid deportation entry problem through immigration authorities.
(ii) Loss of Passport:
Client(s) traveling abroad shall be vigilant in taking care of their Passports. Losing a Passport on tour involves costs and consequences such as filing FIR, visiting the Indian Embassy, getting new Passport or Emergency Certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned Client(s) only. Getting the Emergency Certificate or the new Passport is the sole responsibility of Client(s). Tour Manager is not responsible or liable or under obligation, for the loss of passport and consequences thereof. Entire consequential expenses shall be borne by the Client(s). Any other client accompanying the client who has lost the passport wishes to terminate the tour intermittently shall also be responsible to meet the related/consequential expenses etc. No further refund shall be given for the client leaving the tour abruptly.
(iii) Visa - International Tours:
Client(s) interested in going abroad must have a valid Visa to visit/travel to those Country/Countries. A Visa is granted by the Government/Embassy/Consulate of the country the client(s) intend to visit without which the Client(s) cannot visit/travel to that country. Company generally assists in documentation and submission of application for visa by forwarding them to the respective embassies and consulates on the dates as pre-defined by the concerned authority. Company also generally guides Client(s) for U.K. Visa documentation and/ or taking the interview date for U.S.A. visa. The visa fees charged to the Client(s) shall be at the rates prevailing as on the date of submission of documents to the Embassy or Consulate. Despite submitting all relevant documents or attending personal interview, granting of Visa is at the sole discretion of the Embassy or Consulate. Deepak Tours shall not be responsible for any errors in the date of Visa granted or delay in granting visa or scanned photographs by the concerned authority. Client shall be responsible for the photographs specifications provided by different Consulate. No embassy or consulate gives any reason for not granting visa and/or with refusal stamp on passport depending upon embassies to embassies and consulates. Deepak Tours therefore shall not provide any reason why a person is not granted a visa. Deepak Tours also cannot give any reason why a particular person was granted a visa as the same is at the discretion of embassy or consulate of respective countries. Delay in submission of visa documents or rejection of visa is sole discretion of concerned embassy over which Travel Company has no control. All costs and charges in respect of the said application for the visa as intimated by Company shall be borne by the Client(s) only. Company reserves the right to levy an additional charge over and above the tour tariff to be paid and borne by Client(s) for delay in procuring visa by the Client(s) before Deepak Tours for any reason whatsoever. If the client cancels a tour due to not granting of visa and /or for any other reasons whatsoever, the cancellation charges shall be paid by the client and any fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, are to be paid by the client.
We facilitate Client(s) VISA for the Client(s) booked with Deepak Tours from any of the European country embassies and consulates. With effect from 2 November 2015, Indian citizens requesting a Schengen visa will have to appear in person in order to provide bio metric data (fingerprints and digital photography). Therefore Clients who are traveling to Schengen countries will be required to visit the VFS Centre.
Though Client(s) submit VISA kits well in advance, Deepak Tours may not be able to submit their VISA applications due to:
a. Non-availability of Air tickets
b. Non-availability of Hotel Voucher
c. Last minute changes in the rules and regulations of Embassy and Consulate. d. Limited VISA submissions
e. Submission at given deadline by Embassy/Consulate i.e. 1 month prior to departure The process required for facilitation of Visa, depends on various factors irrespective of submission of Visa kit by the Client(s) to Deepak Tours, whereby Company reserves the sole right to commence the facilitation of visa process. Since there are timelines of VISA's of various embassies and consulates, no guarantee of VISA can be given. On arrival Visa procedure may change at any time by Immigration Authorities. Embassy or Consulate may ask for Original documents/Personal visit/interview for bio-metric or clarification at any time.
Normally the passport is returned without visa or visas. All kinds of Visa's should be checked by the Client(s) for its validity, correct photographs, signature of the authorized person etc.
Mandatory Documents (For All Tours):
a. Passport with 180 days validity from arrival date in India after the tour - Check Names and Blank pages for VISAs as per requirement.
b. Duly signed & filled VISA forms by each client as per Passport signature & details. For Children, take Thumb impression - If passport has thumb impression or signature along with Parent's Signature - Male - Left Thumb & Female Right Thumb
c. Personal Covering letter stating purpose of the travel - Personal/Tour/ Employment etc. along with financial/ sponsorship details. (For Employed on Plain paper, Self Employed on Plain paper with Visiting Card, Business or Professionals on their letter head) Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, Deepak Tours as a facilitator shall not be responsible for any consequences and/ or liable for any refund, the client shall have to bear all the cancellation and re-booking charges for the next tour. Incomplete and non-submission of Visa documents shall be responsibility of Client only.
(iv) Client(s) Responsibility:
It shall be sole responsibility of the Client(s) to hold required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour - subject to rules of the specific visa embassy or consulate. The Client(s) shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Client(s) should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour. Clients are requested to arrive at the airport 3 to 4 hours prior to departure as per Airline guidelines.
(v) Photo identification:
All Client(s) travelling by air for Indian / domestic sectors are advised to carry the photo identification in the form of driving license, election ID card, Aadhaar Card, Pan card and for students their school/ college ID card. At certain sightseeing places/hotel, the identification proof is required for which company has no control and is mandatory. All clients are required to carry photo identification as required by the rules & regulations of that concern country. Such rules vary from time to time and country to country and available on official website of the countries. In case of Nepal and Bhutan Tours following Photo identification documents are required: For Adult: Voting Card (Election Card) in ORIGINAL OR Valid Passport with 6 months validity from the date of return in ORIGINAL subject to Government Laws.
(a) For Child: Valid Passport with 6 months validity from the date of return in ORIGINAL OR School Photo ID with Birth certificate in ORIGINAL and it is mandatory that an adult to accompany a child for Nepal and Bhutan.
(b) For Infant: Valid Passport with 6 months validity from the date of return in ORIGINAL OR Birth Certificate in ORIGINAL with at least 1 Parent (father or mother) carrying all valid Photo identification documents mentioned above.
Note: For Bhutan Original Passport OR Original Birth Certificate only in English Language. If the Birth certificate is in regional language then affidavit in English is mandatory.


8) Itinerary Changes:
(i) Force Majeure Situations:
(a) In case of force majeure conditions, Deepak Tours reserves the right to change / modify / vary / alter the tour itinerary and/ or tour tariff accordingly. Such changes etc. shall be intimated to Client(s), prior to the start of the tour or on tour as the case may be. Additional charges, if any, due to such changes etc. over and above the tour tariff have to be paid by the Client(s) before or on tour itself as the case may be. No complaints /compensations and/or claiming of excess refunds beyond the provided refund by Deepak Tours - if any - by the Client(s) shall be entertained by Deepak Tours for limitation and/or non- availability of certain services beyond the control of Deepak Tours including museums, restaurants, sightseeing, shopping etc. though included in tour itinerary. (b) Due to certain unavoidable circumstances, other than force majeure conditions, if any day of tour is curtailed/any sight-seeing missed/any other services not being provided due to some reason from Company's side, then Deepak Tours shall be liable to refund the Client(s), only that portion of the tour amount arrived at for that missed day/missed sight-seeing/missed services. However, Client(s) are requested not to demand any other payment over and above (if any) as than shall be made by Deepak Tours in this regard.
ii) Deviations:
If any Client(s) wishes to deviate from the tour itinerary, Deepak Tours shall permit such deviations at its discretion. For such deviation, the Client(s) has to pay full cost thereof in addition to the tour tariff before the tour departure.
iii) Client(s) joining and/or leaving the tour at places other than indicated in the tour:
a) Client(s) joining and/or leaving the tour shall observe following alerts and shall ensure about the signing and collection of the entire policy paper from booking Deepak Tours and/or booking office at the time of booking:
i) Joining/Leaving tour price excludes: Airfare - Main ticket, Visas, Insurance and Airport transfers.
ii) Tour program does not have any internal tickets.
iii) Purchase of non-refundable air tickets is not advisable. Tour dates shall be confirmed (1) one month prior to the departure date.
iv) Insurance is mandatory for Europe, Egypt and Dubai, Jordan Israel tours and advisable on all International Tours.
v) Complementary items to be collected before the tour from any of our nearest Branches or Preferred Sales Agents.
vi) Telephone numbers/mobile numbers, email id, emergency contact, flight details must be given by Client(s).
Due to airline restrictions the snack hamper may not be possible to be sent on tour with the tour leaders.
vii) Tour routing/date may change & in such case no compensation shall be made for the consequences.
b) Such Client(s) should possess the entire air travel tickets including internal sectors along with valid visas for the respective countries and insurance cover if required by the concerned countries, unless otherwise informed.
c) If such Client(s) are reaching before the scheduled arrival time of the tour at the respective airport then they should be present in time at the respective airport arrival hall of the terminal where the concerned tour group is landing.
d) If Client(s) are reaching after the scheduled arrival time of the concerned tour the Client(s) should join the tour group directly at the hotel/1st destination/sight-seeing place, etc. as the case may be on their own and at their own costs and risks.
e) Such Client(s) are required to provide details to Deepak Tours 20 days in advance before the tour starts viz. Inward and outward flight/journey details, Photocopy of an airline ticket, Email, mobile, contact particulars of the Client(s).


9) Transport:
(i) Coach/Bus Seating: Seat numbers are allotted on the booking priority basis. Seat Nos. 1,2,3,4 front 4 seats in each bus/ coach are reserved for Deepak Tours including Tour Escort/Guide etc. and/ or as premium seats which can be booked by Client(s) subject to availability, on payment of additional tariff. Company reserves the Premium seat allocation right.
There is a strict "no smoking", "no alcohol" and "no eating" policy in the travel mode. Company advises the Client(s) to carry the valuable items with them when they leave the travel mode. All baggage and personal effects are at all times and in all circumstances the responsibility of the Client(s). Deepak Tours shall not be in any manner responsible or liable in case of loss of any items of the Client(s). Any damages caused by the Client(s) to the bus/coach and/or any other travel mode during the tour shall be reimbursed by the Client(s) to the concerned independent contractor and Company shall not be liable for the same. Company reserves the right for selling / blocking of vacant seats in the coach on daily basis, therefore group members shall keep those empty places available for company use.
(ii) International Tours Coaches / Buses:
Company generally arranges air-conditioned/air-cooled, luxury coaches. Such coaches may be equipped with an emergency washroom; however this facility is not to be used in lieu of the rest rooms. In case, client wishes to use this facility, he shall have to pay tips to the driver of the coach directly. The size and seating capacity of the coaches/ buses generally varies from 20 to 40 and depending on the number of the Client(s). Few coaches have one door or two door access, which varies from destination to destination.
(iii) Indian Tours Coaches / Buses:
Company generally arranges air-conditioned/air-cooled, Non-AC coaches, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary and number of Client(s), etc.


10) Hotels:
(i) Company takes care to select hotels and book the same on behalf of Client(s) at convenient locations subject to availability. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. Most of the rooms have a private bath or shower. Air-conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. A family of four(4) is given two(2) rooms at most of the destinations around the world, as safety regulations do not allow four(4) persons in one room.
In such cases, for child Client(s) tour price charged for adult to be paid. In case of any improvements with hotel services, Client(s) are requested to inform reception. All baggage and personal effects under all circumstances is the sole responsibility of Client(s).
Any damages to the hotel room, sight seen place, coach during the stay/visit/tour shall be the sole responsibility of Client(s). Hotel's management/administration shall be solely responsible for all the service related issues of the hotel staff. Client(s) availing additional facilities over and above provided by Deepak Tours such as mini-bar, paid television channels as well as any telephone/internet facilities are not included in tour cost and Client(s) shall bear the expenses for the same.
(ii) Single Occupancy:
Single client provided with single occupancy / single bedded room have to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than groups rooms.
(iii) Check in and check out time:
Every client has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 a.m. For International Tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. However, check-in and check-out may also differ depending upon destination, hotel policy, etc. If client wants any change therein, client should manage the same at his own cost with hotel authorities on payment of additional charges, if any. (iv) Additional facilities:
Additional facilities including laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet if availed by the Client(s), have to be paid by the Client(s) only before leaving the hotel, ship/cruise or restaurant etc. as the case may be.
(v) Room Sharing:
Two single clients can decide to share a hotel room, and/or accommodate a third client booked on the same tour on triple sharing basis. Any misunderstandings or incidence like missing items or difference of opinion between each other shall have to be settled between room partners themselves. Company is not responsible for any loss or mishap. If for any reason, concerned partner cancels or alters the booking of the tour, then the other client / partner has to bear entire room charges including that of the partner who has cancelled the tour. No adjustment shall be made from the monies contributed by client / #partner who had cancelled the tour. Shared rooms have no smoking policy.

11) Restaurants:
Deepak Tours or any of its independent contractors shall not be bound to serve non veg food items during en-route journey and/or en-route lunch halts for Indian/Domestic Sector. Deepak Tours shall endeavor to select the best quality restaurants for en-route lunch halts in terms of food, sanitation facilities, hygiene, and service but shall not have direct control over their maintenance. Client(s) shall take note that the Restaurant Manager allots the table for the group that shall depend upon the group size and infrastructure of the restaurant.


12) Meals:
There is mostly a preset menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non - Veg items. Deepak Tours do not differentiate amongst the Client(s) by providing a special meal or special diet. In case of baby meal, Company generally provides tin milk, plain dal and rice, apart from that if any different diet is required, the said Client(s) shall make their arrangements for the meal at their own costs and consequences. No Complaints / Claims for refund in respect of the meals shall be entertained and Deepak Tours reserves the right to change the menu and arrangements of the meals without assigning any reasons therefor.


13) Tour Managers on Tour:
Tour Leaders/assistants/escorts assist the Client(s) throughout the tour; however they are not responsible for Client(s) baggage or any kind of personal belongings or for carrying their baggage. The instructions and information of the tour are to be followed by the group. Tour leaders are not responsible for any instructions given by the Client(s) and its resulting consequences. Tour Leader can amend, alter, vary, and reshuffle the tour itinerary on tour without giving any reason to Client(s).


14) Baggage:
Client(s) are responsible for their own baggage be it at the airport, during air travel, in coaches, during train journeys, at immigration points etc., Client(s) have to verify and be responsible for the same. The porterage or the tips for services rendered to carry Client(s) baggage to the rooms is Client(s) responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the Client(s) at any train stations, airports, at immigration points or any other place, is the sole responsibility of the Client(s) and Client(s) shall have to pay tip directly to them.

 

15) Cancellation Charges:

If the client decides to cancel the tour for any reason, they shall make a written application to Deepak Tours and/or send an email from their registered email-id to cancellation@deepaktours.com and deliver it to the concerned sales booking person / Branch In charge at the sales outlet where Client(s) booked. The letter or email must contain details of tour code, date of departure, no. of client's and the original receipts issued by Deepak Tours. Cancellation by email will be valid only if sent on abovementioned email address. Any other form of request for cancellation shall not be considered as request for cancellation. Such cancellation shall attract the cancellation charges as stated hereinabove. For the purpose of this clause, cancellation can be due to any reason whatsoever, including but not limited to, the reason of inability to participate due to any illness, death, court orders, non-availability of travel documents and the like. In case of any additional services/deviation/upgradation or any similar changes (over and above standard FIT /Group tours of Deepak Tours) booked by the client, the cancellation charges for above mentioned services will be charged extra plus applicable GST. As per the booking conditions, Deepak Tours is constrained to levy the aforesaid cancellation charges in addition to Air Tickets, visa, charges by suppliers and the like. Deepak Tours reserves the right to cancel a tour departure without assigning any reason. In case of a Visa rejection being force majeure, the entire deposit amount shall be forfeited if the Client(s)' cancels the tour, as airline tickets ,hotel vouchers and the like are required for the VISA purpose and are non-refundable / partial refundable. Any such refund shall be payable to the client after receipt of the refund from respective authorities after considering above mentioned cancellation charges. All refunds shall be given in Indian rupees only. Deepak Tours reserves the right to issue future tour discount letter to their valuable client.

16) Complementary Items:
Company reserves the right, without assigning reasons, to change the policy related to complementary items, without prior intimation to Client(s). No claims shall be entertained in regards to non-utilization of complimentary items.


17) Miscellaneous:

(i) Complaints or Grievances:
If the client has any claim, grievance and / or complaint in respect of services provided by any of the independent contractors, the client shall immediately notify the same to the independent contractor in writing, and a copy thereof is handed over to the tour escort / leader / Manager / Assistant and /or Company not later than 7 days thereof to enable Deepak Tours to take up the matter with the concerned independent contractor.
(ii) Privacy of Information:
Any Information furnished by the Client(s) to the tour escort / leader/ Manager / Assistant and/or Deepak Tours, is subject to disclosure thereof as required by law or by an order of court or the rules, regulations and enquiry by any government / statutory authority. Deepak Tours shall not disclose any data of its own under any circumstances to any Client(s) including any kind of clarification on itinerary, tour costs, cancellation charges etc.
(iii) Government rules for NRI (Non Resident Indian) Client:
All Client(s) staying abroad including NRIs or foreigners should abide by all the laws, rules, and regulations of Government of India and / or the country concerned while undertaking the tour.
(iv) Photographs or Video Clips:
Photographs or Video Clips: Company reserves the right to use Photographs / Video Clips of the client taken on tour and/ or given by client, for promotion of Deepak Tours Business without obtaining prior permission of the concerned client. Such Photographs / Video Clips can be used on any media with due respect to the emotions/sentiments of Client(s).
(v) Reference Call:
Company reserves the right to refer the client, on request, to prospective client for promotion of Deepak Tours business as well as send promotional sms/e-mail/phone calls.
(vi)Valuables:
Deepak Tours advises Client(s) not to carry valuable items to the extent possible with them on tour and invariably carry such items, if any, with them while leaving the hotel for whatever reasons and not to keep any valuables, money or important travel documents etc. in suitcase. Better keep them in safe deposit lockers. In case of any loss suffered by the Client(s) Deepak Tours is not liable or responsible for the same.
(vii) Shopping:
Shopping is one of the most important activities of any tour and an experience in itself. All Client(s) are hereby made aware that Deepak Tours neither recommends nor promotes any specific shop or vendor for shopping purpose. We understand that the Client(s) are wise enough to decide for themselves where and what to shop for.
It is the sole discretion of the Client. Hence, Deepak Tours do not take any responsibility or liability in case of any cheating or misguidance by the vendors.
(viii) External Client(s) not allowed:
External Client(s) not allowed: External Client(s) are not to be invited on tour by any client and they are not allowed to use any of the services of the tour.
(ix) Paid Toilets:
At some places/destinations/country, there are paid toilet halts, which Client(s) can use at their own cost.
(x) Jurisdiction:
All disputes pertaining to the tour and any claim arising there under shall be subject to the Court of competent jurisdiction at Mumbai only.

18) Refund:
(i) Refunds if any, for variation/modification/amendments/ alteration and/or cancellations etc. of any tour shall be paid directly to the client by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
(ii) No refund shall be payable:
a. for any missed / unused services of the tour including the meals for whatever reason.
b. where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation.
c. if services of the tour are modified, varied, amended, cancelled or not utilized.
d. if any client decides and/or is required to cancel the tour due to any changes made in the rules by the concerned Government.
e. where Airfares are contracted in bulk for Airport to Airport.
f. if the tour is indefinitely postponed/ cancelled due to natural calamity, riots, political calamities or any other unforeseen calamities.
g. refund is not applicable for Indian / domestic sectors and on certain conditions which include that such air tickets are non-refundable and date change is not allowed.
h. Deepak Tours is not liable to pay any amount in case the VISA is not received by the client and/or Company within time. Deepak Tours has to depend on various agents to do the processing work. In case a person misses out the tour because of curtailed itinerary, he cannot claim any amount from Deepak Tours. Since, grant/non-grant of VISA and also communication of information in respect of grant/non-grant of VISA is beyond the control of Deepak Tours, the client should be mentally prepared for any mental/physical dismay as a result of non-grant of VISA and/or delayed communication which may be just before departure of the tour or on the tour itself.

19) Reservations:
Deepak Tours reserves the right to:
(i) give admission to any person for any tour or FIT package or for currency exchange;
(ii) cancel the booking / registration of any of the client after acceptance of the payment but prior to commencement of the tour, without giving any reason. In such event Deepak Tours shall only refund the payment received from the client for the tour;
(iii) terminate the booking / registration during tour if the client is not following the group decorum of the tour or misbehaves or without assigning any reason whatsoever. In such an event, no refund or compensation shall be paid to the client and he shall have to bear and pay the expenses for his return travel;
(iv) amend, alter, vary or withdraw any tour including its services, flight route etc. advertised and/or published without assigning any reason whatsoever;
(v) amend, alter, vary or withdraw the discounts/benefits or the priority booking of bus seats given, if the minimum registration amount is not paid at the time of booking or if any cheque drawn in favour of Deepak Tours is dishonored, and/or without assigning any reasons whatsoever;
(vi) to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure.


20) Liability and Responsibility of Deepak Tours:
(i) The liability of Deepak Tours is restricted only to the making reservation in accordance with the Client(s) requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the Client(s) on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by Deepak Tours to the Client(s) to minimize such loss or damage shall not constitute an admission of such liability or a waiver. Deepak Tours shall in no circumstances whatsoever be liable to the Client(s) or any other person for any loss or expenses incurred due to theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the Client(s),
(ii) train/flight delays, on account of any reason whatsoever rescheduling/cancellation of train / flights inter-connection meals not being served etc.
(iii) any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever,
(iv) any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period on account of Force Majeure including any unavoidable circumstances and any reason beyond company control including political, natural calamity, monument under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc.,
(v) any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the Client(s) for the tour, including any consequential loss or additional expense whatsoever if the Client(s) is not allowed to board the train/flight on account certain reasons beyond the control of Deepak Tours.
(vi) any loss of baggage by independent contractor or their agents, hotel staff, bus/coach or during tour including damage or loss caused to the client due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline/Railway Authority.
(vii) allocation of seats, and food service in the aircraft.
(viii) any celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of Deepak Tours.
(ix) any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused.
(x) death of the client while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be tackled and handled by the client or their relatives themselves at their own cost and consequences.
(xi) any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management / employees / agents of any independent contractor.
(xii) any damages, additional expenses or any consequential losses suffered by the Client(s) due to Cancellation, Amendment and / or alteration of any of the services of the tour mentioned in the itinerary / Brochure by Deepak Tours after the registration / booking by the Client(s).
All or any information given in these Terms and Conditions is based on the information available at the time of publication. Deepak Tours reserves the right to change any information before or after booking the tour due to circumstances/events beyond our control. In case of knowledge of any change, in advance, we or any of our representatives shall accordingly notify the Client(s) of any such changes. Deepak Tours Management would be happy to meet the Client(s) for any improvement points. Management considers all its Client(s) as family members and is sure and have confidence that Client(s) shall approach the management for any suggestions/improvements.

I, , have read the above rules and regulations Serial No 1 to 20 and abide by it and accept the Terms and Conditions with unconditional consent, without modification of the terms, conditions and notices contained herein.